blog - what is occupant comfort?

Diversity, equity and inclusion in today’s commercial interiors


Striking the right balance by considering the journey through a space and using colours and patterns to support that can be a key factor in successful flooring designs.

Pathways and zones can be created using colour and texture that guide the occupant through their day and offer them a comfortable environment for a whole range of task-based working activity – whether they require neutral, quiet and calming spaces for focused work or bright, dynamic areas to encourage creative collaboration.

With a greater emphasis on employee wellbeing and satisfaction, workplace design has looked towards its users to co-create spaces. And this is important in developing our understanding as from a building occupant perspective comfort can mean different things to different people.

Photo by Headway on Unsplash

When designing a workplace to be inclusive for all, it’s important to provide a variety of options to enable users to find a space that fits their specific needs for the task at hand. All aspects of the space — colour, lighting, materiality, elements in the field of view and sensory stimuli — need to be designed with purpose and intent.

The spectrum of human brain functions and behaviour forms a wide continuum, with each of us occupying a unique point. While most people operate within a range considered neurotypical, a significant percentage extend into ranges considered neurodiverse.

Organisations are beginning to understand and prioritise design for neurodiversity. But designing for a broad spectrum is complex. A great many aspects of the office can be triggers for neurodiverse individuals. For example, the lighting conditions of a room can trigger anxiety responses in individuals, or the signage in the office (or lack thereof) can create difficulties to navigating a space that can be overwhelming. While the acoustics of the space can be distracting for those sensitive to audible triggers.

Kay Sargent, director of HOK's global WorkPlace practice, commented in a recent presentation hosted by Shaw Contract in London: “There is a compelling human and business case to be made for ensuring we approach the design of workplaces to help address mindfulness, health, safety, wellbeing and inclusivity.”

Kay says that employers are reviewing their spaces to be more inclusive and to help an increasingly neurodiverse workforce thrive — and in the process recognising they gain a competitive advantage in doing so.


How can we design workplaces that benefit everyone?

Designing for both neurodiverse and neurotypical individuals has become part of creating today’s inclusive workplace. Watch this video where Kay Sargent looks at how we can design spaces that benefit everyone

How can we create spaces where people can bring their full self to work? 

Listen to Gillan Burgis Smith, Co Director of Inclusive Environments Limited talk about how we can create spaces where people can bring their full self to work. 

To find out more about design firm HOK’s work on this topic, take a look at their publication Designing a Neurodiverse Workplace https://www.hok.com/ideas/publications/hok-designing-a-neurodiverse-workplace/

Supporting an inclusive workplace was a key consideration in JLL’s 20 Water Street office in London, take a look at this project story here https://www.shawcontract.com/en-gb/resources/JLL-London-office,-UK-Auxiliary,-Rapid-Select,-Sim